Voho voice agents answer your phone lines, hold a real conversation in Saudi Arabic or English, do the thing the caller asked for, and leave your team a clean written record of what happened. They are built for local operations first. Agents understand Najdi and other Gulf accents rather than treating Arabic as one flat language, follow callers who switch between Arabic and English mid-sentence, and escalate to a person when that is the right answer.

Quickstart

Get an agent answering calls.

Core concepts

Agents, calls, turns, actions.

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Start here

Writing instructions

The single highest-leverage thing you control. Most call quality lives here.

Actions

Let the agent log tickets and look up records, not just talk.

Voices and languages

Pick a voice, set the dialect, handle code-switching.

Handoff

Every line needs a route to a human. Decide when it fires.

Testing

Find the failures before your callers do.

Troubleshooting

Common problems and the instruction that fixes each.

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What an agent does on a call

Answers

Picks up, greets the caller in your configured dialect, starts listening.

Understands

Transcribes and interprets in real time, including Arabic–English code-switching.

Acts

Classifies the request and calls your systems — logging a ticket, checking an order.

Reports

Leaves a transcript and a bilingual summary, plus any records it created.

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Where teams deploy them

Service desks

Take issue reports, classify them, and log tickets without a human triaging the queue.

Customer lines

Answer product questions, quote prices, and capture orders on the first call.

Facility and device control

Let callers operate equipment by voice, with the command executed live.

Custom workflows

Describe the job in plain language and run an agent shaped around it.
New to voice agents? Read Core concepts first — it is ten minutes and every other page assumes it.