Before you start
You need:- A Voho account with at least one agent slot provisioned. Contact your Voho representative if you are not sure.
- A phone number to route to the agent, or a test number issued by Voho.
- Somewhere for the agent to send its results — a ticketing system, CRM, or an endpoint of your own.
Get started
1
Describe the job
Write down what the agent answers, in plain language: who calls this line, what they usually want, and what counts as a resolved call. This becomes the agent’s instructions, and it matters more to call quality than any other setting.
2
Set dialect and voice
Choose the dialect the agent replies in and the voice that renders it. Najdi Arabic is the default for Saudi deployments. See Voices and languages.
3
Connect your systems
Give the agent the actions it is allowed to take — creating a ticket, looking up an order, updating a record. An agent with no actions can only talk; the actions are what make the call useful.
4
Call it yourself
Ring the line and try the three most common requests, then try one deliberately awkward one: a caller who changes their mind, or who mixes Arabic and English mid-sentence. Listen for whether the agent stays in the right dialect.
5
Review and adjust
Read the transcripts and summaries from your test calls. Most early problems are instruction problems, not model problems — tighten the wording and call again.
Going to production
Before pointing real traffic at the line:- Test with real accents. Recruit callers who speak the way your customers actually speak, not colleagues reading a script.
- Decide the handoff. Every line needs a path to a human. Define what triggers it and where the call lands.
- Watch the first week. Read transcripts daily at first. The failure patterns show up quickly and are usually cheap to fix.