Language and dialects
Which Arabic dialects are supported?
Which Arabic dialects are supported?
Voices ship in Najdi, Hijazi, Gulf, Egyptian, and Modern Standard Arabic, plus English. Saudi Arabic is the focus rather than an afterthought.See Voices for the full catalogue by dialect, style, and age.
What if a caller switches between Arabic and English?
What if a caller switches between Arabic and English?
Agents follow code-switching mid-sentence rather than forcing the caller to pick a language. It is normal speech in the region and is treated as such.
Which voice should we start with?
Which voice should we start with?
If you know your callers, match the dialect. If you do not, Modern Standard Arabic is the safe default. See Voices.
Calls and numbers
Can agents handle inbound and outbound calls?
Can agents handle inbound and outbound calls?
Both, from the same configuration: inbound answering, and outbound campaigns, callbacks, reminders, qualification, and confirmations. See Telephony.
Do we have to replace our phone system?
Do we have to replace our phone system?
No. Voho connects over SIP to the trunk or PBX you already run: Cisco, Avaya, hosted, or direct from a carrier. Your numbers and routing stay as they are. See Telephony.
Can we get Saudi +966 numbers?
Can we get Saudi +966 numbers?
Provisioning is arranged across Saudi Arabia and the Gulf. What is available depends on the number type, the direction, and carrier inventory, and verification is a carrier process. See Phone numbers.
Can a caller press keys instead of speaking?
Can a caller press keys instead of speaking?
Yes: keypad input works as a fallback for digits, menu choices, and confirmations. See Keypad input.
Can the agent transfer to a human?
Can the agent transfer to a human?
Yes, with the context from the conversation carried across so the caller does not repeat themselves. Every production line should have this path. See Handoff to humans.
Scale
How many concurrent calls can we run?
How many concurrent calls can we run?
Capacity is sized against your peak concurrency (the busiest hour of your busiest day) rather than sold as a fixed ceiling. Bring that number, your average call length, and the inbound/outbound split to scoping. See Concurrency.
How many agents can we run?
How many agents can we run?
There is no published cap. What a deployment supports is decided by concurrent call capacity, not by how many agent configurations exist. See Agencies and resellers.
Building and integrating
Is there an API?
Is there an API?
Yes: REST and streaming endpoints, WebSocket, and voice management. See the API reference.
Can we connect n8n, Zapier, or our CRM?
Can we connect n8n, Zapier, or our CRM?
Yes, through the REST API and webhooks, no dedicated connector needed. See Integrations.
Can the agent do things in our systems during a call?
Can the agent do things in our systems during a call?
That is what actions are for: logging tickets, checking orders, updating records, mid-conversation. See Actions.
Do we get transcripts?
Do we get transcripts?
Every call leaves a transcript and a bilingual summary, in the console and through the API. See Transcripts and summaries.
Deployment and data
What are the deployment options?
What are the deployment options?
Managed cloud, an in-country hosted deployment, your own private cloud, or fully on-premise including air-gapped. See Deployment options.
Can everything stay inside our own environment?
Can everything stay inside our own environment?
Yes: on-premise runs the whole call path inside your boundary, on hardware you control. See On-premise overview.
Where is our data processed?
Where is our data processed?
It depends on the configuration, and it is worth settling in writing before you build. See Data residency and Security and data handling.
Commercial
Can we resell Voho to our own clients?
Can we resell Voho to our own clients?
Yes: separate workspaces per client, usage broken out per account, your own pricing, and your brand on what the client sees. See Agencies and resellers.
How does pricing work?
How does pricing work?
Two shapes: pay-as-you-go per minute with no seats or commitment, and an enterprise agreement for high-volume or regulated operations. Telephony and numbers are quoted separately and passed through at cost.
Ask for pricing against your volume
Bring expected monthly minutes, average call length, and the deployment model.
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